On Tuesday, May 20, Telefónica experienced a nationwide technical issue that affected landline and internet services, as well as emergency number 112 in several autonomous regions such as Aragon, the Valencian Community, the Basque Country, and Extremadura.

The issue was caused by a series of network update operations, according to the company. The outages began overnight and lasted for several hours, particularly affecting businesses and public services.

🆘 Impact on emergency services

• In some areas, emergency number 112 was temporarily unavailable.
• Alternative numbers were provided to ensure emergency response.
• The Basque Government and other regional authorities activated contingency protocols.

✅ Current status

Telefónica released a statement confirming that service has now been fully restored and that measures are being taken to prevent future incidents.

Source: ABC