Accessibility

Accessibility Statement

The Directorate General for Traffic and Public Sector (DGTDSP) of the Government of the Canary Islands is committed to making this website accessible in accordance with Royal Decree 1112/2018, of September 7, on the accessibility of public sector websites and mobile applications, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council of October 26, 2016.

This accessibility statement applies to the website https://www.csirtcan.org/, excluding embedded content from other domains.

Compliance Status

This website is partially compliant with Royal Decree 1112/2018 due to non-compliance in the aspects indicated below.

Implemented Measures:

This website adopts a series of measures aimed at improving accessibility. The advantages of this include:

Facilitating access for people regardless of their physical condition or environment.
Improving navigation and the user experience.

Among the measures adopted:

Logical order of presentation of elements on screen and content in the code.
Use of W3C standards:
XHTML 1.0 and CSS 2 grammar
Web Content Accessibility Guidelines (WCAG Level AA)

Design and Layout

Separation of content and presentation using style sheets.
Use of relative units (allowing text resizing and fluid layouts).
Color contrast control.

Navigation

To facilitate navigation, all documents on the site maintain a similar structure that includes the same elements.

Utilities Section

At the top of each page, there is a utilities section that includes links to:

Homepage.
Accessibility Policy.
Contact section.
Site map.

Inaccessible Content

The following content is inaccessible for the following reasons:

a) Non-compliance with Royal Decree 1112/2018

The main landmark is not at the top level of the DOM, requirement number 9.1.3.1 of standard UNE‑EN 301 549:2022. Information and relationships.
The document contains multiple main regions, requirement number 9.2.4.1 of standard UNE‑EN 301 549:2022. Avoid blocks.
Regions with the same role lack a differentiating accessible label, requirement number 9.2.4.2 of standard UNE‑EN 301 549:2022. Name, function, value and 9.2.4.6 Headings and labels.
Focusable elements outside of semantic regions, requirement number 9.1.3.1 of the UNE‑EN 301 549:2022 standard. Information and relationships and 9.2.4.3 Focus order.
Combined use of technical containers and landmarks without consistency, requirement number 9.4.1.1 of the UNE‑EN 301 549:2022 standard. Processing.

These are structural non-compliances, not visual perception issues.

b) Disproportionate burden

Not applicable.

c) The content does not fall within the scope of the applicable legislation.

There may be office files in PDF or other formats generated before September 20, 2018, that do not fully comply with all accessibility requirements. However, every effort has been made to ensure that most of them do.

Preparation of this accessibility statement

This statement was prepared on February 6, 2026.

The method used to prepare this statement was a self-assessment carried out by the organization itself, based on a report issued by https://www.accessibilitychecker.org/ on February 6, 2026.

Last review of the statement: February 6, 2026.

Comments and contact information

You can submit communications regarding accessibility requirements (Article 10.2.a of Royal Decree 1112/2018), such as:

Reporting any possible non-compliance by this website.
Reporting other difficulties accessing the content.
Submitting any other query or suggestion for improvement related to the website's accessibility.

For these communications, the following channels are available:

Email: info.srv@csirtcan.org
Telephone: +34 928 578 228 / +34 922 760 228
Office:

· C/ Rubens Marichal López 12, 38071. Santa Cruz de Tenerife

· C/ Cebrián, 3, 3rd floor, 35003. Las Palmas de Gran Canaria

In accordance with Article 10.2.b of Royal Decree 1112/2018, you may also submit:

A complaint regarding compliance with the requirements of Royal Decree 1112/2018.
A request for accessible information regarding:

· Content that is excluded from the scope of Royal Decree 1112/2018 as established by Article 3, paragraph 4.

· Content that is exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

In the Accessible Information Request, the facts, reasons, and specific request must be clearly stated to demonstrate that it is a reasonable and legitimate request.

Accessible information requests and complaints can be submitted through: Filing a complaint for non-compliance regarding the accessibility of websites and mobile applications, and requesting information regarding content that is excluded from compliance. - Electronic Headquarters of the Government of the Canary Islands, as well as the other options set out in Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations.

Communications, complaints, and requests for accessible information will be received and processed by the Accessibility Unit of the Government of the Canary Islands.

Claim Procedure

If, after submitting a request for accessible information or complaint, it has been rejected, you do not agree with the decision, or the response does not meet the requirements set out in Article 12.5, the interested party may initiate a claim. A claim may also be initiated if the period of twenty working days has elapsed without having obtained a response.

The claim can be submitted through Filing a complaint for non-compliance regarding the accessibility of websites and mobile applications, and requesting information regarding content that is excluded from compliance. - Electronic Headquarters of the Government of the Canary Islands, as well as the other options set out in Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations.

Claims will be received and processed by the Accessibility Unit of the Government of the Canary Islands.